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Frequently Asked Questions
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How do I make a cleaning appointment?Your first step should be to call us for a quote. From here we will best be able to come up with a plan that fits your needs and budget. We will often come on site to ensure the accuracy of our quote.
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What is the next step after I book an appointment?Geo - we need to know how you will handle this.
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Are your products safe for pets?Absolutely! We love animals too! Our teams only use eco-friendly cleaning supplies ensuring the safety of pets. Please make sure that you let us know at the time of booking if you have pets.
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How do I know if I need a deep clean?We absolutely recommend a deep clean the first time we visit or if you had not had a professional cleaning recently.
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What exactly is a deep cleaning?It means cleaning away all kinds of dirt and grime that have accumulated over a long period of time on the deepest surfaces or corners of the house. It involves deep scrubbing stove tops & tubs, cleaning inside ovens and microwaves, heavy scrubbing of bathtubs & showers, floors and more.
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Are there any services you do not provide?We offer a wide range of cleaning services. We will not resurface, wax or refinish floors, put away dishes, move large furniture or dispose of an excessive amount of trash. We also do not typically clean exterior windows unless specifically quoted. We will also not handle insect or rodent problems.
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Do I need to be home or at my business during the cleaning?No, you do not need to be present during the cleaning. We just ask that you provide us a means to enter to property.
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Do you offer a guarantee?We stand behind our services. If for any reason you are not completely satisfied, please contact us within 24 hours of the service so that we can evaluate and rectify the situation.
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Is Pristine Cleaning Authority insured?Geo??? Is the business insured? If not, you should be
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How long does the cleaning take?That really depends on the size of the home or business & the level of service you are signing up for. Deep cleaning takes longer than a regular cleaning. Give us a call so that we understand the job and we will be able to give you an estimated cost, availability & expected length of time.
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When will I be charged?Geo - how are you handling this?
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What is your cancellation policy?Geo? How are you handling this?
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